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According to this guide, radio talkshows are becoming the most influentialform ofmedia and a great many use conflicts and disagreements as a way of attractinglisteners, risking doing more harm than good. They can intensify theconflict underdiscussion, and rather than inform listeners, leave them angry or fearful,or withthe sense that the conflict will go on forever. This guidebook is designedto helptalkshow presenters and producers learn new skills to deal with conflicteffectivelyon air. The guide offers techniques and skills to enable presenters totalk aboutconflict in a way which is interesting and informative, and offers positivealternatives.

http://www.comminit.com/en/node/187414/38#

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